Terms of Service

Last updated: [DATE]

Draft: these terms are awaiting legal review. Placeholders in [SQUARE BRACKETS] must be completed before launch.

These terms are an agreement between you and [LEGAL ENTITY NAME], of [REGISTERED ADDRESS] ("omniSKU", "we", "us"). By creating an account or using omniSKU you agree to them. If you use omniSKU for a business, you confirm you can bind that business.

1. What omniSKU does

omniSKU checks product data you upload or send us against the rules of shopping channels and marketplaces, fixes what it can (using rules and, optionally, AI), and gives you cleaned feeds back. We don't sell your products and don't connect to your store unless you tell us to.

2. Your account

You must confirm your email address to scan catalogues and receive any free credits.
Keep your password and API tokens secret. You're responsible for activity on your account.
One person or business per account; don't create multiple accounts to collect free credits.

3. Your data

You keep all rights to the product data you upload ("Your Data"). You give us permission to store, process and transform it to provide the service, including sending relevant parts to our sub-processors (see the Privacy Policy). You promise you have the right to upload it and that it doesn't infringe anyone's rights or break the law.

omniSKU keeps the original values of fields it changes, so you can undo fixes. Our fixes are suggestions: you are responsible for checking the data before you publish it to a channel.

4. AI-generated fixes

Some fixes are generated by an AI model (Claude, from Anthropic). AI output can be wrong or incomplete. Review it before relying on it. Content you send for AI fixes is processed under Anthropic's commercial terms and is not used to train its models.

5. Credits and payment

Scanning uses credits (currently 1 credit per new SKU). Prices of credit packs are shown at checkout.
Payments are processed by Stripe. We never see or store your full card number.
Credits are not money, don't expire while your account is open, and can't be transferred or cashed out.
Credits for a scan that fails on our side are refunded automatically. Otherwise purchases are non-refundable, except where the law says otherwise. [CONFIRM REFUND POLICY]
Re-checking and re-fixing products you have already paid for is included, subject to fair use. AI-assisted fixes have a real cost to run, so each account has an AI allowance that grows with the credits you buy. If an account's AI use is far out of proportion to what it has paid, we may pause AI fixes on it (checks and rule-based fixes keep working) until more credits are bought.
Free credits may be changed or withdrawn at any time.

6. Acceptable use

Don't use omniSKU to: break the law; upload content you don't have the right to use; attack, overload or probe the service; bypass limits or billing; resell access without our written permission; or fetch feed URLs that point to systems you don't own or have no permission to access.

7. Availability and changes

We aim to keep omniSKU running but it is provided "as is" and may be interrupted. We may change or discontinue features, and will give reasonable notice of changes that materially hurt you. We may update these terms; if the change is significant we will email you or show a notice before it takes effect. Continuing to use omniSKU afterwards means you accept the update.

8. Suspension and ending your account

You can delete your account at any time under Settings, which permanently deletes your data. We may suspend or close accounts that break these terms or put the service at risk.

9. Liability

To the extent the law allows, omniSKU isn't liable for indirect or consequential loss (such as lost sales, rejected listings or marketplace account actions), and our total liability for any claim is limited to the amount you paid us in the 12 months before it arose. Nothing in these terms limits liability that can't legally be limited, such as for fraud or death or personal injury caused by negligence. [LAWYER: CONFIRM]

10. Governing law

These terms are governed by the laws of [GOVERNING LAW / JURISDICTION], and its courts have jurisdiction, subject to any consumer rights you have to bring a claim where you live.

11. Contact

[CONTACT EMAIL] · [LEGAL ENTITY NAME], [REGISTERED ADDRESS]